PRIVACY POLICY

NOUR respects your concerns about the protection of your privacy and your personal data.

WHO WE ARE

This policy describes the use that NOUR makes of the information about you collected when you use the NOUR website accessible at www.nour-beauty.com in its mobile-optimized version or its mobile application available via the "Apple store" and "Play store" services (hereinafter collectively referred to as the "Site"), as well as when you make purchases or interact with us (the "Service(s)"). It also allows you to learn about the origin and use of information about you and to exercise your options and rights under applicable data protection laws.

This policy applies to all websites, applications and services offered by NOUR (referred to as "NOUR", "We", "Us", "Our") and supplements the "Terms & Conditions" as well as any document notice referring to this policy.

This policy is therefore important for you, in order to have a positive and confident experience with our Services, and for us, in order to respond accurately and completely to your questions and wishes.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

INFORMATION WE COLLECT

We collect information about you when you use the Site, interact with us or make purchases through the Site.
This information may include:

Contact and personal details such as: name, delivery address, phone number, email address, billing and payment information, date of birth, recipient details, gender, nationality and Personal Shopping preferences
Website statistical information such as: your location, the URL you use to access the Website, browser or device type/unique fingerprint, your computer’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on
Transactional information such as: Orders you placed, items you purchased, date and time of Order as well as Orders you decided not to complete or items you placed in your basket and discarded, preferences you have indicated to us, requested personalization of items
Information from third parties such as: couriers, payment providers
Information you supply to us via online surveys or product registration

HOW WE USE YOUR INFORMATION

We may use your information including for the following purposes:

For any purpose associated with the processing or fulfilment of your Order or to provide any service you request from us
To verify and execute financial transactions you make through the Website, including procuring credit checks or performing fraud detection
To assist you with your customer service queries or provide information you have requested
To manage your account
To provide you with a personalized or improved shopping experience
For analytical or statistical purposes
For marketing purposes including communicating promotional information about us, our partners and our websites, through newsletters and re-marketing ads. This is subject to whether you have opted out of receiving such communications
To improve our service offering or Website
To combine it with information we already hold lawfully through other sources
To protect our rights, safety or the safety of others including for fraud prevention
For any purpose required by law or regulation

WHERE WE SEND YOUR DATA

We may share your information with any of the following:

Carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing
Service providers who perform services on our behalf, such as: payment processing, information technology, Website maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your Order
Our professional services providers such as: legal, audit, financial and insurance advisers
Any assignee, successor operator or prospective purchaser of the Website or of us
Any legal, regulatory, law enforcement, government or municipal bodies
Any gift recipient or provider of any warranty in relation to your Order

HOW LONG WE RETAIN YOUR DATA

We retain the data you provide to us for as long as you have your NOUR account with us and thereafter for such period as you may have questions or a claim in relation to our services, notwithstanding any superior retention period that we may be obliged to observe in accordance with legal requirements applicable to us.

SECURITY OF YOUR DATA

Keeping you and your personal information secure is very important to us. We take a number of reasonable steps to try to protect the personal information that you provide, including encrypting the personal data that you send us during the order process (including any financial information such as credit or debit card details); Requiring you to establish a unique username and password to access your NOUR account on our website; Not keeping details of your credit or debit card that would enable any third party to transact using that credit or debit card (such as your CVV number); Regularly monitoring our servers and IT systems for possible vulnerabilities and attacks. Unfortunately, despite this, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our website, and any such transmission is at your own risk. In particular, please keep in mind that if you voluntarily disclose personal information through other means of communication than the website in a non-protected environment (such as through email, sms, online messages) then that information can be collected and used by others outside of our or your control.

YOUR RIGHTS AS DATA SUBJECT

You have the following rights:

Right of access (Art. 15 GDPR) In principle, you have the right to receive information on the points mentioned in Art. 15 GDPR. You also have the right to request a copy of your personal data in accordance with Art. 15 (3) GDPR.
Right to rectification or erasure (Art. 16 and 17 GDPR) You have the right to have incorrect personal data corrected. In addition, you have the right to demand that your personal data is deleted if further processing is no longer necessary, if processing is unlawful or if you have withdrawn your consent.
Right to restriction of processing (Art. 18 GDPR) If the conditions in Art. 18 GDPR are met, you have the right to have the processing of your personal data restricted, i.e. to prevent further processing for the time being.
Right to object (Art. 21 GDPR) If the processing of your personal data is based on Art. 6 (1)e or f GDPR, you have the right to object to the processing if the further requirements of Art. 21 GDPR are met.
Right to data portability (Art. 20 GDPR) Within the limits of Art. 20 GDPR, you have the right to receive your personal data in a machine-readable format in order to forward it or have it forwarded to another controller.

You can require this by sending us an email to support@nour-beauty.com

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the location of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the applicable data protection laws and regulations.

AMENDMENT OF THE POLICY

We may change this policy from time to time. If we do, we will notify you by changing the date at the bottom of this policy and, in some cases, we will provide additional notice (for example, by posting a statement on the home pages of our Site or sending you an e-mail). We encourage you to review the Privacy Policy whenever you interact with us in order to stay informed about our privacy practices, and to stay informed about methods you can employ to control the use of your personal information and protect your private life.

TO CONTACT US

If you have any questions or complaints about this policy, you can contact us in the following ways

by email: support@nour-beauty.com
by phone: +971 044523081 every day from 10:00AM to 6:00PM. (as part of our quality control, this call may be recorded).