Terms and Conditions

Welcome to www.nour-beauty.com (the "Website"). These Terms and Conditions govern your access and use of the Website and your relationship with Nour Tech Beauty Cosmetics Trading LLC ("Nour," "we,", “our” or "us"). The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (including our Privacy Policy) (the “Terms and Conditions”).

Reference is made under the Terms and Conditions to Nour’s customers as (“Customer”, “you” or “your)

ARTICLE 1: OWNERSHIP

The Website is owned and operated by Nour Tech Beauty Cosmetics Trading LLC, a company duly organized and registered under the laws of the United Arab Emirates, under the commercial. license number 1112626, whose registered address is at [address].

ARTICLE 2: ACCEPTANCE OF TERMS

By accessing or using the Website, you acknowledge that you have read, understood, agree to be bound by, consent to comply with, and consent to the practices described in these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (and/or the mobile application or app) (“the Services”) as well as any additional terms and conditions, policies, guidelines, or rules that we may provide on the Website from time to time. If you do not agree to these Terms and Conditions, please do not access or use the Website or any of the Services.

ARTICLE 3: ELIGIBILITY

We strive to make the Website and our Services available to as many users as possible. To access and use the Website or any of our Services, you must meet the following eligibility criteria:

You must be at least 18 years old and possess the legal authority to enter into agreements and abide by the terms and conditions set forth by Nour Tech Beauty Cosmetics Trading LLC.
Any use of the Website by individuals under the legal age of consent must be supervised by a parent or legal guardian. If you are aged under 18, you must let your parent or legal guardian know about our Privacy Policy before you register to use this Website or any of the Services and you represent and warrant that you have obtained the consent of your parent or legal guardian to purchase the products offered for sale in the Website

ARTICLE 4: REGISTRATION

To fully access and enjoy the features of the Website and the Services, you may be required to create an account. During the registration process, you agree to provide complete, accurate and up-to-date information. This includes but is not limited to, your name, email address, and other necessary details. Please refer to our Privacy Policy for information about how we use your data. We may change our registration requirements from time to time.

By registering an account, you acknowledge and agree that:

You are solely responsible for maintaining the confidentiality of your account and password.
You will promptly update any changes to your account information to ensure its accuracy.
You will not disclose your account credentials to any unauthorized third parties.
You accept responsibility for all activities that occur under your account.
You are responsible for your use of the Website, for any information, text, graphics, photos or other materials which you upload or post to the Website (collectively “Your Content”), and for any consequences thereof.
You must notify us immediately of any unauthorized use of your password or account.
Nour Tech Beauty Cosmetics Trading LLC reserves the right to suspend or terminate your account at any time, at our sole discretion, if we suspect any fraudulent, unauthorized, or inappropriate activity.

Please note that some features and services of the Website may require additional registration or verification processes. If you have any questions or concerns regarding the eligibility or registration process, please contact our customer support team.

ARTICLE 5: INTELLECTUAL PROPERTY

We may share your information with any of the following:

All copyright, trademarks, trade names, other intellectual property and material, right on and relating to the Website and its content, including but not limited to text, graphics, logos, images, videos, designs, icons, photographs, software and all HTML and other code contained in the Website (collectively, the “IP”) are and shall at all times remain vested as the property of Nour Tech Beauty Cosmetics Trading LLC or its licensors and are protected by the United Arab Emirates and international trademark and copyright laws.
You agree not to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website except as necessary for your own personal, non-commercial use as expressly authorized by Nour and/or its third party licensors.
Nour may provide content of third parties ("Third Party Content") or links to third party websites (“Third Party Sites”) as a service to those interested in this information. You use Third Party Content and Third Party Sites at your own risk and Nour will not be held liable for any reason whatsoever in respect of Third Party Content and/or Third Party Sites.

ARTICLE 6: PLACING OF ORDER AND CONFIRMATION

Eligibility: (a) The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates. (b) In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, valid e-mail address, payment details, valid billing address and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete and correct and confirm that you are the person referred to in the billing information provided. (c) By making an offer to purchase products(s), you expressly authorize Nour to perform credit checks and to transmit or obtain your credit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit card, obtain an initial credit card authorization and/or authorize individual purchase transactions, as we deem necessary. (d) You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Placing an Order: When you place an order on our Website, you are making an offer to purchase the selected product(s) which are subject to acceptance and availability. Nour reserves the right to accept or decline your order at its sole discretion. The products available on the Website, including any complimentary gifts Nour may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from Nour.
If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will cancel your order and inform you as quickly as possible. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, errors in product or pricing information, when we are unable to obtain authorization for payment, when delivery restrictions apply to a particular item, when the item ordered does not satisfy our quality control standards and is withdrawn, or when you do not meet the eligibility criteria set-out within the Terms and Conditions or any other problem identified by us.
Confirmation: Once your order is placed, you will receive an email confirming the details of your order. This email does not signify acceptance of your order; it is a confirmation of our receipt of your request. Unless cancelled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and Nour will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched. The sale contract is therefore concluded in Dubai, United Arab Emirates and the language of the contract is English. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of Nour.
By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges and or taxes applicable to that order.

ARTICLE 7: DELIVERY OF PRODUCTS

Delivery: We will make every effort to deliver your order within the estimated timeframe mentioned during the checkout process provided that delivery address and phone number must be complete and accurate to attempt delivery. However, please note that delivery times may vary depending on your location and the availability of the product(s) ordered. Should these delivery attempts not be successful, your order will be cancelled and returned to our warehouse. If prepaid, cancelled orders will be refunded automatically once returned to our warehouse. Please allow up to 7-10 business days from this date for the refunded amount to show on your statement due to varying processing times between card issuers.
Pre-Order Delivery: Please note that the delivery times mentioned above do not apply to pre-orders. If you have placed a pre-order for an item, it will be shipped according to the expected release date as indicated on the product page of the item. We will make every effort to ensure that your pre-order is promptly shipped to you once it becomes available.
Order Delivery Methods: Nour Tech Beauty Cosmetics Trading LLC is dedicated to ensuring a seamless shopping experience for our valued customers. We provide reliable and efficient delivery services to fulfil your orders. Please find below the details of our delivery methods:
- Standard Delivery: Our standard delivery service ensures that your order is delivered to your designated location within the specified timeframe. The estimated delivery time will be provided at the time of purchase.
- Scheduled Time Slots: To accommodate your convenience, we offer scheduled time slots for delivery. You can schedule your delivery by choosing a time slot with last mile delivery partner.
General Delivery Conditions: Please note the following general conditions regarding our delivery services:
- Delivery is available within the United Arab Emirates (UAE).
- Additional charges may apply for deliveries outside of the UAE.
- Delivery times may vary depending on the delivery location and the availability of the products.
- We aim to deliver your order on time, but unforeseen circumstances may cause delays. We will do our best to inform you of any significant delays.

ARTICLE 8: PRICING AND PAYMENTS POLICY

You have the following rights:

Price: At Nour Tech Beauty Cosmetics Trading LLC, our aim is to provide you with transparent and competitive pricing for our range of beauty and cosmetic products. The prices displayed on our Website are in AED (United Arab Emirates Dirham) and exclude any additional services you may choose to include, delivery charges, taxes, or duties that may apply to your purchase.
Additional Charges: Please note that the prices displayed on our website are exclusive of any optional services or add-ons that you may select during the purchase process. Additional charges for such services will be clearly communicated to you before finalizing your order.
Delivery Costs: The applicable delivery charges will be displayed at the checkout stage before you confirm your purchase.
Taxes and Duties: Nour does not charge additional duties or customs tax. The price for each item on our platform includes all applicable taxes and fees.
Promotion Codes and Discount Schemes: From time to time, Nour Tech Beauty Cosmetics Trading LLC may offer promotion codes or discount schemes that can be applied to your purchases. These codes or schemes may provide you with discounts, free gifts, or other promotional offers. To avail of these benefits, simply enter the valid promotion code during the checkout process on our Website or app. You can redeem up to 1 (one) promotion code per order.
Exclusions: Please note that certain brands or products may be excluded from promotional offers or discount schemes. These exclusions may be determined by the brand itself or by Nour Tech Beauty Cosmetics Trading LLC. Exclusion details will be provided on the respective product pages or during the checkout process.
Pre-Order Items: Nour may offer certain products for pre-order on the Website. By placing a pre-order, you acknowledge and understand that the estimated release or delivery dates provided are subject to change. Nour will make reasonable efforts to fulfil pre-orders on time, but unforeseen circumstances may cause delays. Payment for pre-order items will be collected at the time the order is placed. Your account will be charged in full, regardless of when the item is shipped or made available for pickup.
Payment Policy: Nour Tech Beauty Cosmetics Trading LLC offers Visa, Mastercard, Apple Pay, Cash on Delivery (up to specific limits)as a secure payment option on our Website.
Complimentary Gifts: From time to time, Nour may offer complimentary gifts with purchases made on the Website. The availability and eligibility of these gifts are subject to change and may vary based on factors such as order value, product availability, and promotional offers. Complimentary gifts are non-transferable and cannot be exchanged for cash or any other alternative. Nour reserves the right to substitute a complimentary gift with an item of equal or greater value if necessary.
Gift with Purchase: We occasionally offer complimentary gifts with qualifying purchases. The availability of these gifts is subject to stock availability and may vary based on the specific promotion. If a gift is available, it will be automatically added to your cart at the time of purchase.

ARTICLE 9: RETURNS, EXCHANGE AND REFUND POLICY

At Nour Tech Beauty Cosmetics Trading LLC, we want to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied with your order, we have a comprehensive returns and exchanges policy in place. Please review the following information regarding our process: